GENERAL

🟠 Q: I need an accessory or spare part. Where can I find these?

If you purchased your Joie product from one of our retail partners, please reach out to the retailer for assistance – since your contract of sale is with them, they will be best placed to assist you with repair or spare parts needs. If you purchased your product from the Joie online shop, please send us a message here and our customer service team will be happy to assist.

🟠 Q: Is there a warranty on my Joie product?

Please visit our warranty page for details.

🟠 Q: I’ve lost my instruction manual. Can I get a new one?

You can find a digital instruction manual for your product on the product detail page under "How To & Support". Please use the search function to find your product.

CAR SEAT

🟠 Q: Are Joie infant seats travel system compatible?

Joie infant seats are compatible with many Joie pushchairs, and may be compatible with other brands using a Maxi-Cosi® style adapter*. To be sure if a seat pairs with your Joie pushchair, please refer to this chart.
*Joie recommends that you check to ensure any combination fits your personal needs/situation

🟠 Q: Can I use a second-hand car seat safely?

We do not recommend using second-hand car seats. This is because even if there are no visible signs of damage, you never know if the seat has previously been involved in an accident. Car seats that have undergone an impact are no longer considered usable as the structural integrity may have been compromised in the crash. In the case of second hand seats, it’s not worth the risk!

🟠 Q: Do I need to use a child car seat in a taxi?

Yes. Most good taxi companies will provide a car seat, if prior notice is given when booking. Rules may vary from state to state, so check with your local rules

🟠 Q: How long should my child stay rearward facing?

At Joie, our mission is to keep kids safer. For this reason, we’ve consulted with doctors and child safety experts worldwide to better understand the effects of a car crash on a child’s growing body.

They agree rear-facing as long as possible (rather than turning children forward facing) is the safer way to go. When a child is riding rearward facing, the car seat absorbs the impact of a crash, protecting the child’s head, neck and spine — even up to 73% more than forward facing.

🟠 Q: Is ISOFIX safer than a vehicle belt?

ISOFIX is not inherently safer than a vehicle belt installation. While ISOFIX is easier to use correctly every time (reducing the risks related to human installation error), a car seat properly installed with a vehicle seat belt is just as safe.

🟠 Q: I’ve been in an accident – can I still use my car seat?

We recommend replacing any car seat that has been involved in a crash. Even if it looks fine, there could be internal damage that would make it unsafe. Just to be sure, replace the seat. Most insurance companies will cover this expense – to be safe, please request a police report on the accident.

🟠 Q: What is a top tether?

A top tether is an adjustable belt attached to the car seat which is placed over the backrest of the vehicle seat and attached to an anchorage point. The purpose of the top tether is to help prevent excessive movement of the car seat in the event of an impact, reducing the risk of injury.

🟠 Q: What is an anti-rebound bar?

An anti-rebound bar may be utilised on certain car seats to provide added rebound prevention for rearward facing car seats. Upon frontal impact in a crash, the car seat will first move forward toward the location of the crash, and then rebound back toward the vehicle seat. An anti-rebound bar can help prevent the seat from rebounding in such a way that the child makes contact with the vehicle seat.

🟠 Q: What is ISOFIX?

ISOFIX is an alternate installation method for car seats. If your vehicle is equipped with ISOFIX anchorage points, you can install an ISOFIX car seat by simply clicking the seat’s ISOFIX connectors onto the vehicle’s anchorage points, without the need to utilise the vehicle seat belt. Car seats that meet the newest ECE R129 safety regulation and utilise a harness to secure a child must also use ISOFIX connectors to affix the car seat to the vehcile seat. R129 also allows car seats with integral harness to install with vehicle belts.

🟠 Q: When should I move my child from an infant carrier to a convertible car seat?

A child has outgrown their Joie infant carrier when they reach the maximum shoulder height marker, approx. 6months for Joie Gemm or approx. 12months for i-Gemm. Children must also remain rearward facing in either an infant carrier or a convertible car seat until at least 6months (by law). Here at Joie, we recommend rearward facing as long as possible, even beyond the standard requirements.

🟠 Q: Why do some Joie car seats not have a rebound bar?

Rebound bars are not a requirement – many car seats naturally reduce rebound following an impact based on their shape and where they come in contact with the vehicle seat. Most Joie seats provide rebound protection without the need for the additional anti-rebound bar.

🟠 Q: Why does my child need a booster seat?

Vehicle seat belts are designed to safely restrain adults by falling across the user’s hips and shoulder. Booster seats help elevate older children so that the vehicle seat belt can also make contact with the proper areas of their body (rather than falling across the abdomen or neck as it might if the child sat directly on the vehicle seat). This way, in the event of an impact, the vehicle belt can safely restrain the child.

🟠 Q: Why shouldn’t my child wear a winter coat when strapped into a car seat?

The added bulk means that if the child is propelled forward in a crash, the car seat harness will be too loose to be properly effective. It’s a much better idea for the child to be without a coat in the car seat but covered with a blanket after they’re buckled in to keep warm. This has the added benefit that the child can regulate their own temperature too by removing one of the blankets if they get overheated.

CENTRA™