CHANGES

You have a period of thirty (30) calendar days from the receipt of the product to make changes. The product must be unused and in the same condition in which you received it. The corresponding purchase invoice and the original packaging in good condition must be presented with the product. Otherwise, the change may not be made. Remember that the changes are made only for products of the same season. Promotional, outlet and discontinued products are subject to stock availability and some products cannot be exchanged for others, the company is not responsible for variation in the price of the new product selected. In the case of a product of discontinued production, one of similar conditions and price may be sent. The timing of this operation will be subject to product availability. Changes will be taken at the price that the customer has paid and appears on the purchase invoice.

HOW DO I MAKE A CHANGE?

To make a change you must contact customer service through the form available in the store, informing the order number, the reason and the product for which you want to make the change. Products that do not meet the conditions will not be authorized for exchanges, and will not be accepted or will be returned to the address of origin. Under these circumstances, Bocashop reserves the right to charge freight.

HOW DO I MAKE A RETURN?

There is only one channel to manage a return of a product: Through the Customer Service Center using the returns form on the site. Products that do not meet the conditions will not be authorized for returns, and will not be accepted or will be returned to the address of origin. Under these circumstances, Bocashop reserves the right to charge freight. In case of the refund of values, it will be made within 10 days of receipt of the product by Bocashop, by the same means by which the payment was made.

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